Privacy Policy — 24jl Philippines

1. Introduction

This Privacy Policy describes how 24jl ("we", "us", or "the Platform") collects, uses, stores, and protects personal information provided by users ("you", "Member", or "Player") when accessing or using the 24jl website at 24jl.vu and all related services.

By registering an account or using any feature of the 24jl platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described here. If you do not agree, please do not use the platform.

We may update this policy from time to time. Any changes will be published on this page with a revised date. Continuing to use 24jl after an update constitutes your acceptance of the revised policy.

---

2. What Information We Collect

We collect personal information in several ways — directly from you when you register or contact us, automatically as you use the platform, and through payment processing where applicable.

Information You Provide Directly

• Full name and date of birth (for age and identity verification)
• Email address and mobile number (for account communication and OTP verification)
• Government-issued ID details (when required for KYC/identity verification)
• Payment account details registered in your name (for deposit and withdrawal processing)
• Any information you submit when contacting our support team

Information Collected Automatically

• IP address and general location data
• Device type, operating system, and browser information
• Session data including pages visited, time spent, and actions taken on the platform
• Transaction history including deposits, wagers, and withdrawals
• Cookies and similar tracking technologies (see Section 6 on Cookies)

---

3. How We Use Your Information

The personal data we collect is used for specific, legitimate purposes related to operating the 24jl platform and providing you with a safe, functional gaming experience.

Purpose	Data Used
Account registration and management	Name, email, mobile number, date of birth
Age and identity verification (KYC)	Government -issued ID, date of birth
Processing deposits and withdrawals	Payment account details, transaction records
Account security and OTP verification	Mobile number, device information, IP address
Customer support and dispute resolution	Account history, support correspondence
Platform improvement and fraud prevention	Session data, transaction patterns, IP address
Regulatory and legal compliance	Identity records, transaction history

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We do not use your data to build advertising profiles or share it with third-party advertisers.

---

4. When We Share Your Information

24jl does not sell your personal information. We may share your data with third parties only in the following limited circumstances:

Payment Processors

To process your deposits and withdrawals in PHP, we work with local Philippine payment service providers. Only the information necessary to complete a transaction is shared with these providers. They are contractually bound to protect your data and may not use it for any other purpose.

Identity Verification Services

Where KYC verification is required, your identity documents may be processed by a third-party verification service. These providers operate under strict data protection obligations and are used solely to confirm your identity.

Legal and Regulatory Requirements

We may disclose personal information if required to do so by law, court order, or at the request of a competent authority. In such cases, we will only disclose what is strictly required and will notify you where permitted by law.

Business Operations

Certain technical functions of the platform may be supported by trusted service providers, such as hosting, security monitoring, and analytics. These providers access only the data needed to perform their specific function and are not permitted to use it for independent purposes.

---

5. How Long We Keep Your Data

We retain personal information for as long as your account remains active and for a reasonable period thereafter in order to meet our legal, regulatory, and operational obligations. Specifically:

• Account information is retained for the duration of your membership and for a period after account closure as required by applicable record-keeping obligations.
• Transaction records are kept to support audit, dispute resolution, and compliance requirements.
• Support correspondence is retained for a reasonable period to provide context for ongoing or future queries.
• When data is no longer needed, it is securely deleted or anonymised.

If you request account closure, we will process your request and begin the data retention review process. Some data may need to be retained beyond the closure date to satisfy legal requirements.

---

6. Cookies and Tracking Technologies

24jl uses cookies and similar technologies to help the platform function correctly, to remember your preferences, and to understand how members use the site so we can improve the experience.

Types of Cookies We Use

• Essential cookies — required for the platform to work, including session management and security functions. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and login status to make your experience smoother.
• Analytics cookies — help us understand how members navigate the platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and not personally identifiable.

Most browsers allow you to manage cookie settings. You can choose to block or delete cookies through your browser settings, though disabling essential cookies may affect platform functionality. Continuing to use 24jl with standard browser settings constitutes consent to our use of cookies as described here.

---

7. How We Secure Your Data

We implement technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption across all pages and API communications
• OTP-based verification for account login from new devices and for financial transactions
• Access controls limiting data access to authorised personnel only
• Regular security reviews and monitoring of platform infrastructure
• Secure storage environments for personal and financial data

While we take every reasonable measure to protect your data, no online platform can guarantee absolute security. You also play an important role — please keep your account credentials confidential and contact us immediately if you suspect any unauthorised access to your account.

---

8. Your Rights Over Your Data

As a member of 24jl, you have the following rights regarding your personal information:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to correction — if any of your personal information is inaccurate or incomplete, you can ask us to update it.
• Right to deletion — you may request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing — in certain circumstances, you may ask us to limit how we use your data while a concern is being resolved.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time. This will not affect processing that took place before withdrawal.

To exercise any of these rights, contact our support team using the details in the footer of this page. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before processing a data request.

---

9. Minors and Age Restriction

24jl is strictly an adult platform. We do not knowingly collect personal information from individuals under 21 years of age. Age verification is a required part of the registration and KYC process. If we become aware that a minor has accessed the platform or provided personal information, we will immediately close the account and delete the associated data.

---

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, platform features, or legal requirements. When we make significant changes, we will publish the updated policy on this page with a revised date. Your continued use of 24jl after any update constitutes acceptance of the revised policy. If changes materially affect how we handle your data, we will make reasonable efforts to notify you through your registered contact details.

---

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how 24jl handles your personal information, please get in touch with our support team. You can find our contact details in the footer of this page. For general questions about the platform, our FAQ page may already have what you need.

We take privacy concerns seriously and will respond to all enquiries promptly and professionally.